Access Statement

Please let us know of any special needs or disabilities that you, or any member of your party, may have when making an enquiry or booking, and we will do our best to meet your specific requirements.


At the time of development this website passed all of the automatic checkpoints of the W3C Web Content Accessibility Guidelines and we have done our best to meet the manual checkpoints. Please get in touch if you have problems accessing any parts of the site.

Access Keys

This site uses access keys so you can access the main pages using your keyboard. If you use a PC you can use access keys by holding down Alt or Shif+Alt (Mac users will hold down Ctrl) and pressing the number or letter required. You can see the access displayed next to the link (if its a number) or underlined (if its a letter). Here is the list of keys:

key Page
0 Access Statement
1 Home
2 Skip to main content
3 Book online
4 Newsletter
5 How to get here
6 Climate
9 Contact us
y Your Stay
d Dining
c Corporate
t Tariffs
h Our History & Heritage

Text size

The website has been built with relative sizes so you can use your browser to make the text bigger. In internet explorer and Firefox go to the menu bar select the View menu and scroll down to Text size – then choose larger (or increase).


We have used a skip to main content link so that people using screen readers can skip to the main content without having to listen to all the navigation links first.

Links are differentiated from plain text by a visual method (italic or underline depending on the surrounding text) as well as colour. This ensures anyone with difficulty distinguishing colours (technical or physical) can still see the links.

Links have meaningful text associated. Where the meaning of the text is unclear a title tag has been used to clarify when the link points too. The title will show up as a tooltip on a mouse rollover.


We use javascript in the gallery page so you can scroll through the pictures without leaving the page. If you don’t have javascript click on the images as normal, this will load the image file. Then use the browser back button to go back to the gallery.


Alternative text for images or Alt tags are all defined with a meaningful description. Those using text only browsers and screen readers will be able to get an idea of the meaning in the picture. Spacer images have empty alt tags so the screen reader doesn’t read out the image file name.


We’ve used semantic (meaningful) markup to define structure within the text flow e.g. headers, lists, quotations and paragraphs. A structured document which includes different header levels, lists etc where appropriate is easier to read for users of visual browsers and easier to listen to for users of screen readers. It is also compliant with W3C standards for web pages.

Language attribute identified in the html tag making it easier for screen readers to pronounce words in the right way. This site is written in English.

Page titles are displayed in the window title bar and are read out by screen readers. We’ve tried to make page titles meaningful, as it can be an invaluable orientation device for users. It’s also handy if you use tabbed browsing.

Information for Disabled Guests


The Hotel is a property set on the corner of The Sea Front Promenade and St Georges Place. The Hotel Entrance is on St Georges Place just off the promenade and is approached by a permanent ramp up to the outer front door. The ramp has handrails to the side. There is one small step located between the inner and outer font door highlighted with a nosing. A small ramp is available adjacent to this step which maybe pulled out for use if required.


Vehicles may double park for loading or unloading only, outside the front door. Car parking arrangements are detailed below:

The Hotel Car Park has room for approximately 9 cars. Sorry we cannot permit vans or mini buses into the car park. These spaces can be reserved or pre booked at a daily charge of £3.25 per day and will be shown in your confirmation letter if booked.

Entrance from The Hotel Car Park is via the blue door with an intercom system and a remote electronic locking system linked to reception. Access from this door leads along a corridor either to stairs to the left up to reception on the ground floor or to the right the lift up to reception and guest bedroom floors one to three

Disabled Car Parking

Disabled Parking on the promenade is free to disabled badge holders only on a first come basis. There is approximately one space per whole block of hotels on the promenade specifically for disabled badge holders. There is one space available in the Hotel Car Park for disabled badge holders with cars (no vans or mini buses) situated adjacent to the back door access leading to the lift. This space can be pre-booked. There is a daily charge of £3.25 per day for this service and will be shown in your confirmation letter if booked.


Check-in is tailored to suit individual guest requirements and is conducted either at reception, in one of our lounges or both. Porterage is available on request

Access in the hotel

Guide Dogs welcome

The lounges, bar and Restaurant are all located on the ground floor. There is one small step approximately two thirds of the way along the bar from the entrance hall highlighted with a nosing. A small ramp is available adjacent to this step which maybe pulled out for use if required. The Restaurant, gentleman’s and ladies toilets are situated beyond this point.

Lifts are available to access guest bedroom floors one to three. One lift will take a wheelchair no wider than 25 inches (63cm). This is the only lift suitable for wheelchairs. One wing of the Hotel has 6 steps to the bedrooms after you have left the lift. If you require bedrooms which are accessible straight from the lift or if you have other special needs, please let us know when booking so that we may advise which rooms would be suitable. If you have booked such a room this will be shown on your confirmation letter.

Some bedroom doors are wheelchair accessible, however there is limited access to the bathrooms. A few rear en-suite twin bedrooms have steps in the en-suite to the shower.


Our Restaurant Team can read out menus on request and some of the Hotels literature is available in large print by prior arrangement

The following special diets can be catered for: Vegetarian, Low Fat, Diabetic and Gluten Free.


Re-charge facilities are available for electric Scooters and Wheelchairs

Special aids can be hired from The Hotel such as Raised Toilet Seats and Wheelchairs and will be shown in your confirmation letter if they have been booked.

Please Note

Occasionally access requirements may change due to unforeseen building and service works, or general refurbishments, which may require temporary changes to the above.

Please check your confirmation letter carefully if you have special needs. These are detailed your letter, if not telephone the Hotel and ask for a new letter containing the relevant details. It may not be possible to rectify incorrect special requirments or change accommodation on arrival.

    The Ambassador Hotel

    The Grand Promenade,
    North Wales,
    LL30 2NR.
    Email us
    Tel: 01492 876 886
    Fax: 01492 876347